Introduction
Getset Motors Pty Ltd ABN: 41 635 946 815, ACN: 635 946 815, DLN: 4498067 (we, our, and us) recognises that your privacy is very important, and we are committed to protecting the personal information we collect from you. We have adopted this Privacy Policy to ensure that we have standards in place to protect the Personal Information that we collect about individuals that is necessary to perform our services, including: buying and selling motor vehicles, renting, hiring, or leasing motor vehicles, motor vehicle subscriptions and the normal day-to-day operations of our business.This Privacy Policy follows the standards of the Australian Privacy Principles set by the Australian Government for the handling of Personal Information under the Privacy Act 1988 (Cth) (Privacy Act).
Information that we collect
In the course of business it is necessary for us to collect Personal Information. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business and transact with the individual. Without limitation, the type of information we may collect is:
Personal details such as an individual’s name, location, date of birth, driver’s licence details, nationality, family details and other information defined as “Personal Information” in the Privacy Act that allows us to identify who the individual is.
We may collect information such as an individual’s email address, telephone & fax number, third-party usernames, residential, business and postal address and other information that allows us to contact the individual.
We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services.
We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes.
We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities.
We may collect other Personal Information about an individual, which we will maintain in accordance with this Privacy Policy.
We may also collect non-Personal Information about an individual such as information regarding their computer, network and browser. This may include their IP address. Where non-Personal Information is collected the Australian Privacy Principles do not apply.
Purpose of collection
Most information will be collected in association with an individual’s use of Getset Motors car subscription service, car rental, car hire, vehicle purchasing, an enquiry about Getset Motors or generally dealing with us. However, we may also receive Personal Information from sources such as advertising, an individual’s own promotions, public records, mailing lists, contractors, staff, recruitment agencies and our business partners. Information is likely to be collected as follows: When an individual books a car subscription with Getset Motors whereby they provide Personal Information details to rent a motor vehicle with us. When an individual purchases a motor vehicle with Getset Motors whereby they provide Personal Information details to rent a motor vehicle with us. When an individual supplies us with goods or services. When an individual contacts us in any way
When an individual accesses us physically we may require them to provide us with details for us to permit them such access. When an individual accesses us through the internet we may collect information using cookies (if relevant, an individual can adjust their browser’s setting to accept or reject cookies) or analytical services. Where we obtain Personal Information without an individual’s knowledge (such as by accidental acquisition from a client) we will either delete/destroy the information, or inform the individual that we hold such information, in accordance with the Australian Privacy Principles.
Use and disclosure
In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected without the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
If it is necessary for us to disclose an individual’s Personal Information to third parties in a manner compliant with the Australian Privacy Principles in the course of our business, we will inform you that we intend to do so, or have done so, as soon as practical.
We may disclose your personal information and credit-related information to:
Our financiers and finance brokers, where your relationship with us involves the purchase of a vehicle.
Our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
Suppliers and other third parties with whom we have commercial relationships, for business, marketing, research, and related purposes, and any organisation for any authorised purpose.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Information is used to enable us to operate our business, especially as it relates to an individual. This may include:
The provision of goods and services between an individual and us
Verifying an individual’s identity
Communicating with an individual about their relationship with us, our goods and services, our own marketing and promotions to customers and prospective customers
Competitions, surveys and questionnaires
Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity
As required or permitted by any law (including the Privacy Act)
There are some circumstances in which we must disclose an individual’s information, where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of. As required by any law (including the Privacy Act); and/or In order to sell our business (in that we may need to transfer Personal Information to a new owner).
We will not disclose an individual’s Personal Information to any entity outside of Australia that is in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy. We will take reasonable steps to ensure that any disclosure to an entity outside of Australia will not be made until that entity has agreed in writing with us to safeguard Personal Information as we do.
We may utilise third-pay service providers (such Google, Loopit, and Mail Chimp) to communicate with an individual and to store contact details about an individual.
Direct Marketing
We may also send you direct marketing material. If it is not practicable to obtain your consent, we will provide you with an option to not receive direct marketing material in each of our direct marketing campaigns/emails. You can opt out of receiving such information from us, by following the unsubscribe instructions located in the e-mails we may send you, or you may contact us via info@getsetcars.com.au or phone 1300 539 011.
From time to time, we may send an individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.
Security
We may appoint a Privacy Officer to oversee the management of this Privacy Policy and compliance with the Australian Privacy Principles and the Privacy Act. This officer may have other duties within our business and also be assisted by internal and external professionals and advisors.
We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Individuals that provide information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.
Access and correction
Subject to the Australian Privacy Principles, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within 28 days of receiving their written request.
If an individual cannot update thier own information, we will correct any errors in the Personal Information we hold about an individual within 7 days of receiving written notice from them about those errors.
It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them.
Complaints and feedback
If you have a dispute regarding an individual’s Personal Information, you must contact us at Getset Motors for us to investigate the matter further directly between us. We will endeavour to respond promptly and reasonably to resolve all complaints.
Upon conclusion of our investigation, if you are not satisfied with the outcome, you may escalate the matter to the Office of the Australian Information Commissioner.
If we become aware of any unauthorised access to an individual’s Personal Information, we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
More information
If we decide to change this Privacy Policy, we will update the Privacy Policy on our website. Please refer to this Privacy Policy to review any amendments.
You can obtain more information about privacy in general at the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).
